Refund policy

Downloading or activating a product does not automatically remove rights relating to defects, misdescription, non-delivery or other mandatory protections. Any cancellation right and any legally permitted exception depend on the transaction and applicable Qatar law; this policy is not a blanket waiver.

Contact us promptly if you want to cancel an order. An unpaid order request can be cancelled without a payment refund being needed. For paid orders not yet delivered, we will assess cancellation and return amounts owed under applicable law and the agreed terms. Do not assume that payment or a download automatically waives a statutory cancellation right.

If a product is faulty, materially different from its description, fails on a stated supported platform or is not delivered as agreed, contact us with the order reference and a description of the issue. We will assess the applicable remedy, including correction, replacement or refund, without limiting any remedy you are legally entitled to choose. There is no arbitrary 14-day cut-off in this policy for reporting a statutory defect claim.

Where no statutory cancellation or refund right applies, a change-of-mind request after delivery is assessed case by case. Choosing an unsupported platform is different from a product failing to meet its published requirements. Any additional voluntary refund promise displayed at purchase will be honoured.

Verified duplicate or excess payments will be returned. Cancellation of consulting or custom work is assessed against the agreed scope, work actually performed and applicable law. A deposit is not automatically non-refundable merely because work has started.

Overdue subscriptions: if a subscription payment (for example Reachscope) is due and not received, the service is paused automatically until the payment is credited to our account, then resumes.

الاشتراكات المتأخرة: إذا استحقت دفعة اشتراك (مثل Reachscope) ولم تُستلم، يُوقَف الاشتراك تلقائياً إلى أن يُقيَّد المبلغ في حسابنا، ثم يُستأنف.

Monthly subscription cancellation: amounts paid in advance are refunded in full, excluding the current month, which stays active until it ends. Package subscriptions (6 or 12 months): cancellation is not refunded in full; the days elapsed and the credits used before cancelling are deducted at the normal monthly price and the balance is refunded.

إلغاء الاشتراك الشهري: تُسترد المبالغ المدفوعة مقدماً كاملة باستثناء الشهر الحالي الذي يبقى سارياً حتى نهايته. اشتراكات الباقات (6 أو 12 شهراً): لا يُسترد المبلغ كاملاً عند الإلغاء، بل تُخصم الأيام المنقضية والأرصدة المستخدمة قبل الإلغاء بالسعر الشهري العادي ويُرد الباقي.

Projects (such as web design, web development and mobile applications) are paid in three instalments: the first on confirmation, the second at the middle of the project timeline, and the third on full completion and handover of the working project. Maintenance fees are not included and are quoted and charged separately for each project.

تُدفع المشاريع (مثل تصميم وتطوير المواقع وتطبيقات الجوال) على ثلاث دفعات: الأولى عند التأكيد، والثانية في منتصف المدة الزمنية للمشروع، والثالثة عند الإنجاز الكامل وتسليم المشروع عاملاً. رسوم الصيانة غير مشمولة وتُسعَّر وتُحتسب بشكل منفصل لكل مشروع.

Banks may deduct transfer or card fees and percentages; these are set by the banks and are not borne by Thulth. Returning a product or cancelling a service other than a subscription follows the applicable laws of the State of Qatar, including Consumer Protection Law No. 8 of 2008. These terms also appear on every quotation.

قد تخصم البنوك رسوم تحويل أو بطاقات أو نسباً مئوية، وهي تحددها البنوك ولا تتحملها ثلث. ويخضع إرجاع المنتجات أو إلغاء الخدمات غير الاشتراكات للقوانين المعمول بها في دولة قطر، ومنها قانون حماية المستهلك رقم 8 لسنة 2008. وتظهر هذه الشروط أيضاً في كل عرض سعر.

Email info@thulthconsultation.com with your order reference, purchase email and reason. Do not send passwords, full card details or identity documents unless securely requested and necessary. We will confirm the outcome and expected processing time. Approved refunds are calculated in QAR and normally returned using the original payment route, subject to bank processing and applicable law. Mandatory refunds will not be reduced by fees contrary to law.

Approved refunds are processed in Qatari Riyal (QAR) to the original payment route. If a refund request is submitted more than 24 hours after the transaction, certain intermediary or card-issuing banks may deduct a processing fee from the total refunded amount according to their own rules. Where any bank deduction occurs, we email the client a formal statement at their registered email showing the original amount, the net refunded amount, the exact deduction and the name of the bank that applied it. Depending on the bank, the deduction or net credited amount may also appear on the client's bank or card statement. This never reduces a refund you are owed by law for a faulty, misdescribed or undelivered product.

For a fully refunded product, the related licence and further download access end, and you must stop using and remove the refunded copies, unless applicable law or our written agreement provides otherwise. Partial refunds do not automatically end all licence rights.

If we cannot resolve your concern, you may approach Qatar’s Ministry of Commerce and Industry consumer protection service or another competent authority. Contacting us first does not waive your rights.

My Voucher accounting administrators may correct eligible cash entries with a required reason and retained history; Delete excludes an entry from active totals, not its history or receipts. Voucher numbers remain permanent and issued-voucher corrections use their authorized workflow. Explicit USD receipts suggest 3.64 QAR per USD, preserving the original amount; enter the actual bank debit in QAR including charges and check every scanned field. Unknown currencies require manual review. These tools are not accounting, tax or legal advice. Existing statutory remedies and refund eligibility are unchanged.

يستطيع المسؤول المحاسبي في My Voucher تصحيح القيود النقدية المؤهلة مع سبب إلزامي وحفظ السجل؛ يستبعد الحذف القيد من الإجماليات ولا يمحو السجل أو الإيصالات. تبقى أرقام السندات دائمة وتتم تصحيحات السندات الصادرة عبر المسار المخوّل. تقترح الإيصالات المحددة بالدولار سعر 3.64 ريال لكل دولار مع حفظ المبلغ الأصلي؛ أدخل الخصم البنكي الفعلي بالريال شاملاً الرسوم وراجع كل حقل ممسوح. العملات غير المعروفة تحتاج مراجعة يدوية. هذه الأدوات ليست مشورة محاسبية أو ضريبية أو قانونية. لا تتغير الحقوق القانونية أو أهلية الاسترداد.