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FAQ

Answers on the toolkit, the process, pricing, payment and AI agents

All answers are shown in full, in Arabic and English. Use the language button above to switch.

My Voucher corrections

My Voucher accounting administrators may correct eligible cash entries with a required reason and retained history; Delete excludes an entry from active totals, not its history or receipts. Voucher numbers remain permanent and issued-voucher corrections use their authorized workflow. Explicit USD receipts suggest 3.64 QAR per USD, preserving the original amount; enter the actual bank debit in QAR including charges and check every scanned field. Unknown currencies require manual review. These tools are not accounting, tax or legal advice.

Account & identity verification

You must be at least 18 years old and hold a valid, unexpired ID or passport. Company accounts also need their Commercial Registration (CR) number. Registrations under 18, or with an expired ID, are refused.

We check expiry dates every day. You receive an email 7 days before your ID or CR expires and another on the expiry day. Enter the renewed expiry date on your account page. If it is not renewed within 30 days of expiry, your account is placed on hold until the renewed date is entered. Only Thulth Consultation & Technology can grant an extension.

No. All software, source code, interfaces, designs and content across Thulth platforms are original works owned exclusively by Thulth Consultation & Technology and protected under Qatar's copyright and cybercrime laws. Copying, cloning, reverse engineering, scraping or redistributing any part, in whole or in part, without our prior written permission is prohibited and may result in legal action.

The toolkit

It is a ready-made set of working documents and templates we use inside our own consulting engagements, packaged so a team can apply them without us in the room. The exact contents of each edition are listed on its product page in the store.

Once your order is confirmed, sign in to your account page with the same email used on the order. Eligible downloads and any licence details appear there, and remain available to you.

Yes. Anything in the store can be adapted, extended, or built from scratch as a client engagement. Start with the contact page and describe what you need.

The consulting process

With a conversation. You describe the situation, we ask questions, and we come back with a written scope covering objectives, the work involved, who is responsible for what, and the commercial terms. Nothing begins before that scope is agreed.

Consult, map, build, ship, support. We understand the problem, set the direction, produce the work, put it live, then stay available for the period agreed in the scope.

It depends entirely on scope. We give you a realistic timeline in the written proposal rather than a standard figure, because a focused review and a full transformation are not comparable pieces of work.

Pricing

All prices are set, shown and charged in Qatari Riyal (QAR) only.

Prices are shown for Reachscope, the product currently open to clients. For every other product (marked “Soon”), please contact us for details. Consulting engagements are quoted individually in the written proposal, because they are scoped to your situation.

Payment methods

The subscription (for example Reachscope) is paused automatically until the payment is credited to our account, then it resumes.

Monthly: amounts paid in advance are refunded in full, excluding the current month. Packages (6 or 12 months): not refunded in full; the days elapsed and credits used before cancelling are deducted at the normal monthly price. Banks may deduct their own fees, which we do not bear.

Projects are paid in three instalments: on confirmation, at the middle of the project timeline, and on full completion and handover of the working project. Maintenance is not included and is quoted separately per project. Returns or cancellation of non-subscription services follow Qatar law.

Payment is currently arranged manually by bank transfer or invoice. After you place an order we contact you with the payment details, and your order is marked confirmed once payment is received. Online card checkout is not enabled yet.

Refunds for downloadable products follow our refund policy and your statutory rights under Qatari consumer law. Read the refund policy, and contact us if your case is not covered there.

Approved refunds are processed in Qatari Riyal (QAR) to the original payment route. If a refund request is submitted more than 24 hours after the transaction, certain intermediary or card-issuing banks may deduct a processing fee from the total refunded amount according to their own rules. Where any bank deduction occurs, we email the client a formal statement at their registered email showing the original amount, the net refunded amount, the exact deduction and the name of the bank that applied it. Depending on the bank, the deduction or net credited amount may also appear on the client's bank or card statement. This never reduces a refund you are owed by law for a faulty, misdescribed or undelivered product.

Yes. Every purchase or subscription is confirmed by email to your registered address once payment is received, and every refund is confirmed by a refund statement email with the amounts and any bank deduction.

Yes. Every order receives a receipt by email, and a formal invoice can be issued to your company details on request.

Custom AI Agent & WhatsApp

A tailored AI agent built on your business profile, services and policies. It can answer customers, qualify sales leads, handle bookings or support internal operations, around the clock on your website and, optionally, on WhatsApp. You build it yourself in a few simple steps at /agent.

The price depends on the jobs and extras you choose. Please contact us for more details.

Yes. After purchase, sign in to your Client Portal (/portal) and open the "Connect WhatsApp" card. Follow the 4-step guide to copy your free WhatsApp Business details from Meta, paste them in, and press Save. The agent then answers your WhatsApp customers automatically, with no programmer needed. Meta must approve your WhatsApp Business account first.

Yes. You can change the connected WhatsApp number, or disconnect it, at any time from your Client Portal. You can also update what the agent knows, its rules, tone, language and colours yourself, following the "Manage it yourself after purchase" guide in the agent builder. You do not need Thulth or an outside programmer.

Yes. Business numbers from anywhere in the world are supported, with international country codes for Qatar, the GCC, the Arab world, Europe, the Americas and Asia.

English, Arabic, bilingual Arabic and English, German, French, Spanish, Portuguese and Italian. More languages will be added.

After your order is confirmed you receive one ready line of code. Paste it into your website settings (WordPress, Shopify, Salla, Zid, Wix, Webflow or any custom site) and the chat bubble appears in your brand colours. If you prefer, the optional setup session has our team do it with you.